Refund and Returns Policy
Return Policy
My refund and returns policy lasts 14 days. If 14 days have passed since your purchase, I can’t offer a refund or exchange. The buyer is responsible for safe return shipping and any costs associated. For returning items, consider using a trackable shipping service and/or purchasing shipping insurance. Rebecca Waechter Art is not responsible for refunding return products damaged or lost in shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items received back without prior notice or packages refused upon delivery will not be eligible for a refund.
Replacements can be issued if the item is defective or damaged. If you need to exchange it for the same item, take a photo of the damaged item and box, save both until instructed otherwise and send me an email via the contact page. Companies like USPS typically require buyers to prove damage to the box and item in person at a post office before issuing a refund.
Non-returnable items:
- Gift cards
- Downloadable software products
- Customized/personalized items
To complete your return, I require a receipt or proof of purchase.
There are certain situations where only partial refunds might be granted.
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund in one week after being notified, contact your credit card company as it may take some time before your refund is officially posted.
Clearance items
Only regular or sale priced items may be refunded. Clearance items are final sale.
Gift Recipient
If the gift giver qualifies for a refund, a refund will be sent to the gift giver. Refunds are never sent to gift recipients.
Contact me via the contact form for questions related to refunds and returns.